Privacy Policy
​We collect and keep information about you, which is necessary to provide the products and services you request. This information is collected either directly or through our Independent Advisor Representatives. We may also provide basic information to a third-party medical service company so they may contact you to arrange any underwriting requirements. These requirements are sent directly to private labs and the insurance companies that will underwrite your application. We do not receive or maintain any copies of this medical information. We also maintain a database and record the following information. This information is used to assist in the underwriting process and to comply with federal regulations, including PIPEDA in Canada and BCPIPA in British Columbia.
Type of Information We Maintain:
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Marital status
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Date of birth
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Citizenship status
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Occupation
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Health information (only during underwriting process)
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Net worth
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Gender
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Social insurance number
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Income
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Name, home address, and phone number
We require written consent from individuals or companies to maintain this information and for any new use of personal information. We securely remove and dispose of any personal information that does not have a specific purpose or no longer fulfills its intended purpose. If your Independent Advisor Representative requests information concerning the status of your insurance policies, coverage amounts, beneficiary designations, or policy values, this information will be provided unless another Independent Advisor Representative is appointed and has obtained a signed release from you.
Your Right to Access Your Information:
You have the right to make a written request to access any personal information we have on file.
You may withdraw your consent in writing at any time. However, this may prevent us from providing services on your policies, as it would require the removal of your data, and we would not be able to respond to inquiries. This information must be provided within 30 days of receiving the request.
The insurance or investment company you have applied to will have similar privacy policies. They will keep copies of your application and all information obtained for underwriting decisions or claims processing. Investment companies will retain copies of financial data you have provided.
The Independent Advisor Representative submitting your application is also required to maintain files, including copies of your applications and any presentations used during the transaction. They must provide you with an Advisor's Disclosure or Engagement document, complete a needs analysis, and send a reason-why letter or email.
Contact for Privacy Requests:
Email: lucasgil@iberianpacific.com or call 1-604-926-8819 to speak with our Compliance Officer.
Computer Security:
We take data protection seriously. Information related to our business processing is stored securely on a separate site: https://customplan.virtgate.ca
Encrypted Communications:
To prevent interception and manipulation of data, we use Secure Sockets Layer (SSL) encryption technology. SSL encrypts data before transmission and decrypts it upon receipt. Our site employs GeoTrust certificates for secure and authenticated online communications.
Other Internet Security Measures:
To ensure session integrity, our site uses temporary cookies to store session information. Dynamic session keys prevent unauthorized alterations. Firewalls and managed intrusion detection services further enhance security.
Physical Security:
Our servers are housed in a Tier 1 international data center with state-of-the-art security, including 24/7 monitoring, bulletproof reception areas, and restricted access through multiple security layers. The facility meets the highest security standards to prevent unauthorized access.
Operational Risk Mitigation:
We ensure high availability and redundancy by utilizing multiple servers, backup power supplies, and advanced networking infrastructure. Our data center employs backup generators, redundant power supplies, and high-speed internet connections to ensure uninterrupted service. Additionally, full backups of all data are performed nightly at a secondary location and stored securely.
By implementing these security measures, we maintain the confidentiality and integrity of your personal information, ensuring your data remains safe and secure.